Responsibilities

• Position SummaryAnswering incoming customer calls
• Maintain customer database with current information
• Clear and concise communications with department managers, employees, and customers, including keeping customers apprised as to status of orders and other requested information
• Essential Functions and Responsibilities:Take incoming customer calls, including warm transfers to appropriate team member
• Create dispatch tickets for fuel orders
• Schedule and coordinate fuel orders as calls are received
• Respond to all messages left overnight
• Process fuel delivery invoices from previous day
• Follow up on all pending customer requests
• Perform collections function including phone calls, letters, and statements
• Maintain customer notes, maintenance agreements, and other database information including but not limited to billing & scheduling
• Attend internal meetings with other company functions necessary to perform duties and aid business development
• Collaborate with other staff members and/or departments to understand customer requirements, to promote the sale of company products, and to provide sales support
• Capture and report consumer lead information to sales team
• Other duties as assigned
• Number of return trips/calls backs due to scheduling inefficiencies

https://www.rfohl.com/our-company/career-opportunities/